Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[Samsung_zHpaS34]

I'm having the save problem as well with my bud my phone is a galaxy note 8.

[userqhF7mFYoI4]

I am having the same issue with my right earbud someone has an answer ?

[userAg8QQSi3wN]

Having the same exact problem I've tried cleaning and resetting ear buds problem still exists. Any tips? @SamsungQue

[SamsungAdam]

@userAg8QQSi3wN Have you tried the link mentioned previously in this thread?

[user1qSpfppZm6]

Same here. I have purchased 2 sets and the 2nd set did the same. The right bud was quite. I could stop the music in my left ear bud with tapping the right bud. What can I do?

[MrZell]

Hey there @user1qSpfppZm6,
 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[userXyGNCnq4Is]

My galaxy buds have the same problem

[MrQue]

@userXyGNCnq4Is Can you send me a private message using this link here? Provide the following information. 

• Model number
• Serial number

[userkSTx8wClHE]

I am having this same exact issue. My left bud is working completely fine, the right one you can barely hear any music coming out of it. I reset the earbuds, tried it on another device, cleaned them out throughly and still have not had any luck with the volume increasing. I also went to the touchpad and increased the volume up on the right bud only. Please help! 

[userNVdu6IKIQv]

I have the exact same issue right now, has anyone found a fix to this problem yet?