Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[Practicall]

Same here

[userNciF3V3Lcz]

I'm having the same experience, I have chatted with them multiple times and all they want me to do is trouble shoot and I've tried all of it multiple times, finally heard from the higher ups that they sent my report to, I waited a month to hear from them and surprise surprise, they sent me an email with trouble shooting directions. I replied right away and told them everything for the THIRD TIME... hopefully they respond quicker this time and just send me a new pair because I'm getting fed up. I've been loyal to Samsung since my first smart phone and have never had any problems like this.. not sure what the problem is.

[Samsung_vLP2XHf]

Hi please I am running through the same problem . My right one is not charging. Thanks 

[MrZell]

Hey there!

@Samsung_vLP2XHf, Can you please send us a private message with the below information here at this link:  http://bit.ly/2GH8URL

Serial Number:
Model Code:

[userX18hJHmXkn]

Hi I have the same problem with my buds - right one. I was following above steps but it does not work for me. It appears after last software update.

Please help me.

[userUeAnFjpbKt]

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@SamsungRei wrote:

Will you please send a PM with the model code and serial number of the Buds? http://bit.ly/2Kq3B5F

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HI how are you? I bought the buds, but my right side almost never charges, today I picked, was for almost 3 days charging and still no battery on my right side, I already updated (when I had battery) uninstall and wiped the app but still no charging, sometimes charges, but most of the time won't, I need an replacement 

[SamsungRei]

@userUeAnFjpbKt I will need to get some additional information from you. Please send a private message with the full model code and serial number of your buds. http://bit.ly/2XERsky

[userxFd9HWr7Rx]

I am now just having the same issue where my right bud is not charging. Please help. 

[useroRRQql8vZt]

This reset method is not working.

[SamsungRei]

@useroRRQql8vZt Have you tried the troubleshooting steps mentioned previously? http://www.samsung.com/us/support/troubleshooting/TSG01111318/#charge-the-galaxy-buds-or-gear-iconx

What is happening when you try to reset using the following steps? https://www.samsung.com/us/support/troubleshooting/TSG01111287/