Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[userxhz68h3W1R]

Pm sent 

[userv3yn390xBe]

I've had them for 3 months.

[user5hu4XX3T6F]

Cleaning them didn't help?

[userxhz68h3W1R]

Nope and i use the right more then the left 

[Orlyy]

Gonna have to RMA it. Good luck getting a replacement pair though. They've recieved my pair the 26th of August, gave me a tracking number for the replacement a week later. There's still been zero movement, it's actually ridiculous.  Almost a month later, and nothing has been shipped to me. 

[smithlucy53]

For Samsung Galaxy Buds  low volume problem follow the instruction below:

Just enable media vilume sync option, form the connected android mobile

Follow the steps below to solve the problem:

- Go to setting 

- Then open connection > Bluetooth > More icon > Advance Option

- In advance option select Media Volume sunc on.

After that also change preset Tap and Hold gesture on Galaxy buds touchpad

Open Wearable app on android mobile > Tap on Touchpad > Choose Left or Right >  Select Volume down button.

Now Expected touch and hold command on Buds touchpad work like a normal you do.

[userxhz68h3W1R]

Already tried i read all other posts and did all of ot already 

[MrZell]

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[user8FamdrdKYh]

Yeah same here. I've tried everything?? What's the point of getting another one if it'll happen again 😞

[Sharky5]

I recently got the Galaxy buds and after 2 weeks of light use, the right earbud went very quiet. The left works as normal but the right one suddenly went quiet. Both are fully charged as is the case.

Any help would be greatly appreciated.