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Asteroid

Left Earbud not charging

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This seems to be a product issue, I am seeing a lot of questions.  The problem is none of the solutions I see work.  The solutions are more about connecting, not about charging.

 

I received my earbuds as a gift for Christmas 2019.  This was after my first pair was stolen.  I absolutely love them and use them a lot for calls since work has gone remote during COVID-19.  Two days ago, they were dead when I went to use them, because I left them out.  I charged them all morning yesterday and the right works fine.

 

The charger shows green on the front.  With both earbuds in the charger, the light on the inside went green.  My first call was only the right side.  I put the left one in the case and the light turned red.  I thought maybe the left one was not seated properly and charged the left one alone, but the inside light never turned green.

 

Any ideas?

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Comet

Re: Left Earbud not charging

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Hello@userC5ZzwWm9wY 

There are many reasons you could be experiencing these symptoms.

Have you had a software update to your Galaxy buds recently?

- If yes, check to see if you have 2 different software version on your Galaxy buds

Galaxy Wearable apps > Click Top left 3dot > About Galaxy Wearable > check the version

 Galaxy Wearable version 2.2.30.20031361

Galaxy Buds Plugin version 1.4.20042451

 

Have you tried clearing the cache and data for the Galaxy wearable app?

Setting > Apps > Galaxy Wearable > Clear data , Clear Cache

clearing the galaxy buds cache and data in apps helped

Setting > Apps > Galaxy Buds > Storage > Clear data , Clear Cache

 

I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.

 

If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.

 

Give this link a try for issues with your Galaxy buds

http://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

hope this was helpful.

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Asteroid

Re: Left Earbud not charging

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Thanks for your input.  Unfortunately, following those steps do not fix the issue.  Like I said in the beginning, this IS NOT a connectivity issue.  The left ear bud does not charge.  I followed all your steps and the Wearable app says, "You're All Set!".  But looking at the left side, the battery goes to 0% (Red) and then an exclamation mark goes over the left earbud on the app.

 

I am going to assume that the changes are going to let the left side charge and check again in a few hours.

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Asteroid

Re: Left Earbud not charging

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I performed all of the requested steps and charged them for 4 hours.  They still show no power and do not charge.

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Samsung Moderator
Samsung Moderator

Re: Left Earbud not charging

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Hello!

 

Thank you for that information, I would like to look into this further for you. Could you please provide me with your model and serial number in a private message? https://bit.ly/2SUXRar  

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Constellation

Sm-R170 not charging

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My earbuds left side is not charging, right side works fine, they are a couple months old. But the left side stopped charging after about a month of usage

 

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Samsung Moderator
Samsung Moderator

Re: Sm-R170 not charging

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Thanks for reaching out! I will be happy to see what options are available. Please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Sm-R170 not charging

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I know you asked for the ear buds cradle, but imissed placed it and i'm unable to find it. I had to buy a compatible charger on amazon, the left earbud charged two time in the new cradle and then did not want to charge. my right one continues to charge with no problem. so i'm unable to send the serial number you said it is on the bottom of the cradle. Is there another way of getting the serial number. I know the new cradle did not cause the problem, since it seems that this buds have this commun issue accornding to all the masseges i seen in this page from diferent users. 

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Constellation

Left ear bud won’t charge

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Hello we bought Galaxy Buds in December for a Christmas present.  The left one stop charging today.  The charger cradle lights up when either or both buds are in the cradle.  These are very minimally used. The wearables app sees the left bud as 0% charged.  It won't allow us to update the firmware.  That needs both buds connected.

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Comet

Re: Left ear bud won’t charge

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Hello @user3XUA5Y98yt 

There are many reasons you could be experiencing these symptoms.

 Have you had a software update to your Galaxy buds recently?

- If yes, check to see if you have 2 different software version on your Galaxy buds

Galaxy Wearable apps > Click Top left 3dot > About Galaxy Wearable > check the version

 Galaxy Wearable version 2.2.30.20031361

Galaxy Buds Plugin version 1.4.20042451

 

Have you tried clearing the cache and data for the Galaxy wearable app?

"Setting" > Apps > Galaxy Wearable > Clear data , Clear Cache

clearing the galaxy buds cache and data in apps helped

"Setting" > Apps > Galaxy Buds > Storage > Clear data , Clear Cache

 

 

If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.

 

Give this link a try for issues with your Galaxy buds

http://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

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