I sent my ear buds in for repair, this is the 2nd time and I take immaculate care of my electronics so they have to be a faulty pair, anyways Samsung received them on 2/5/21. It's now 4/14/21 and I still have not got my buds back. I'm sick of this, I've called numerous times and been on hold for long periods of time every single time. I've updated my address and they still ask for the same info every time I call. How hard is it to send me my pods!? Who can I contact with out calling because I just repeat the process every single time I call. I'm sick of this, I don't even want the pods back, can't I just get my money back please! I'll try a different brand, this is the worse service I've ever had. I just want my music back.
I truly apologize for the negative experience, I would be happy to look into this for you. Can you please send me a private message here with your most recent ticket number: https://bit.ly/3pE8Pkc
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
