JUMP TO SOLUTION Solved

Original topic:

Missing clip case for Galaxy Buds3 Pro

(Topic created: 08-30-2024 04:27 PM)
815 Views
AzblkHawk
Cosmic Ray
Options
Galaxy Buds
Samsung screw me over with the free clip case for the buds3 pro. 
I placed an order for the Galaxy buds 3 Pro on July 12th and of course with the quality issue of the buds I did not get the buds until August 23rd from best buy. Same day I picked them up I noticed that I was missing the clip case that was supposed to be included. I contacted e-commerce customer service they submitted a ticket promising me that they will create a ticket and requested a promo code for $30 so I can reorder the clip case myself from Samsung website. A week later goes by I never heard anything from e-commerce and I called them. They explain to me that the request was denied because I had ordered the buds 3 Pro on the 12th and the promotion ended on the 11th of July. Which it doesn't make sense because Samsung unpacked announced the Galaxy buds 3 Pro on July 10th. Even today if you go into Samsung's website in order the Galaxy buds 3 Pro they are including the free case.
So I guess I got **bleep**.

16 Replies
Solution
ChaosSaber
Honored Contributor
Options
Galaxy Buds
Maybe this1725060442739.jpg
0 Likes
Reply
AzblkHawk
Cosmic Ray
Options
Galaxy Buds
Nice. Thank you. Where did you find this?
0 Likes
Reply
ChaosSaber
Honored Contributor
Options
Galaxy Buds
Reddit
0 Likes
Reply
AzblkHawk
Cosmic Ray
Options
Galaxy Buds
Thank you. I will reply to them with this image
ChaosSaber
Honored Contributor
Options
Galaxy Buds
I hope it works out for you
AzblkHawk
Cosmic Ray
Options
Galaxy Buds
After speaking with about 10 different reps, finally got someone that submitted another ticket for me to request a coupon code. He asked me to email him the screenshot you sent me. He said he noted the screenshot on his request. Not even 10 mins later I get an email with the coupon code. Thank you so much for your help.
ChaosSaber
Honored Contributor
Options
Galaxy Buds
That's awesome, you're welcome
0 Likes
Reply