Original topic:

One or the other bud pros keep turning off

(Topic created: 08-09-2022 08:05 AM)
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JasonIngram
Cosmic Ray
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Galaxy Buds

I see there comes buds pro 2. I'd have thought they would ensure the 1st ones worked right before failing again. My buds pro...one or the other always turns off. Always. I've cleaned updated

 Cleaned uninstalled reinstalled unpaired repaired. I've done everything and the second I get them in and start listening off one goes. You could sit the atomic clock with them. Very disappointed for what I paid!!!
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JasonIngram
Cosmic Ray
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Galaxy Buds
It would be nice if samsung would take care of my issue. I've owned samsung devices since forever. Always loyal to them. You see what loyalty gets ya huh
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello there!

 

Thanks for reaching out for assistance.

 

I definitely can understand how frustrating it is to have your buds disconnecting. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbud's software is up-to-date.

 

I encourage following this troubleshooting guide here that may provide some steps you haven't already tried. https://www.samsung.com/us/support/troubleshooting/TSG01208805/

 

If you are still experiencing disconnections on your buds after trying all steps in the guide above, then I would recommend service on the buds. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

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