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Samsung Galaxy live buds Cracking and then no music

(Topic created: 04-16-2021 08:07 PM)
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Tpach602
Constellation
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Galaxy Buds
I recently bought Samsung earbuds live and when I was listening to music via YouTube music the earbuds would constantly crackle and then one would turn off. I place both back into the charger and it keeped doing the same thing. I checked for a software update and they are up to date. What do I do? Please help! 
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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

@Tpach602 Thank you for reaching out. I apologize for the delay in response. Try resetting the earbuds. https://www.samsung.com/us/support/answer/ANS00078085 If you are still experiencing issues with the audio, service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

@Tpach602 Thank you for reaching out. I apologize for the delay in response. Try resetting the earbuds. https://www.samsung.com/us/support/answer/ANS00078085 If you are still experiencing issues with the audio, service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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