Someone please help me! My phone (Samsung note 20)+ was dead, but I didn't know it was and tried turning it back on. After I did that the screen turned red and the phone shut back off. Now there is a pink tinged film on my screen. It doesn't go away after restarting my phone or even after a software update. Is there a problem internally? Please tell me what I did and how to fix it.
Thanks 🫂!
Edit: It was never dropped!! I tried to turn it on while it was dead. It flashed a red screen then the phone shut back off. After fully charging it a pink film covers the screen no matter the app I go to.
Sounds like a problem with the internals. I don't think it would be software because nobody else Is having this problem. You may have to factory reset it or send it to a repair shop like ubreak Ifix.
If these steps are not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
