screen auto change bluelight filter after update to one ui 2.0

[userX23s2XsHde]

Hi,

I encountered the problem of screen blur and has the color like bluelight filter turning on after updating to android 10 and one ui 2.0. If I stop using for a while and turn on the phone ahain the problem disappeared but after a couple minutes the pproblem happened again

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[Stephanie Nikki]

Thank you for this information. This forum is for support of US products and customers. As your product is a non-US
model and support for these models is very limited, please seek a support team for your area. You can do so by
using this link:http://www.samsung.com/visitcountry

[jdrch]

Not seeing this on my Verizon Note9.

[user5Kd8SgFzvH]

Similar problem happening with me I think it is manufacturing default

[userHfwAiBGUzO]

Me too, seems like blue light filter keep triggered.  Samsung please take action asap!!!

[usershVGGZPhun]

Why don'y you check color lens function?
You can be check in the below sequence 
Setting - Accessibility -> Visibility enhancements -> Color lens

 
 If it is enabled, you can experience the same problem.

[userX23s2XsHde]

No,it is not enabled.

[SamsungJustin]

*Not A solution* - I have accepted this as a solution so my message would be at the top for everyone to see. We're looking into getting more information on this specific situation.  Please message me with the info. 

--- Original Message ---

Hello!

Our product specialists would like to perform some tests to recreate the  symptoms everyone is expereincing here. Can you please send me a private message with the following information. 

Name:

Phone Number:

Model: 

IMEI: 

Carrier:

Current Software Version:

[useri7aPkAsywG]

Met the exactly same problem on my note9.

[useri7aPkAsywG]

Display problems more in 4g mode than in wifi.

[useri7aPkAsywG]

PS the picture which show the wrong display