Ring not showing sleep, heart, or energy tabs

[VaalGaal]

I recently purchased the ring, it connects to the phone but does not let me access the heart, sleep, or energy tabs. I get the message, can't open app, contact support if the issue persists. I have tried absolutely everything. Help!

[realaud]

Have you, in fact, contacted support?

[VaalGaal]

By chat several times, by phone I will today. This was the very last suggestion they offered

[realaud]

I only ask that because it has been known that some users "try everything" *except* for the suggested "contact support".

[VaalGaal]

Everything tried was suggested by contact support

[SamsungModerator1 · Accepted solution]

Hello, Welcome to the Community. We understand how upsetting it is to be able to use the features of the ring.

Make sure you are following the steps in this article for setting up and using the Ring: https://www.samsung.com/uk/support/mobile-devices/how-to-use-the-samsung-galaxy-ring/

If you are still unable to use the features, we recommend submitting an error report using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can also have the Ring serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html