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Ring not showing sleep, heart, or energy tabs

(Topic created: 3 weeks ago)
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VaalGaal
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Galaxy Ring

I recently purchased the ring, it connects to the phone but does not let me access the heart, sleep, or energy tabs. I get the message, can't open app, contact support if the issue persists. I have tried absolutely everything. Help!

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SamsungModerator1
Community Manager
Community Manager
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Galaxy Ring

Hello, Welcome to the Community. We understand how upsetting it is to be able to use the features of the ring.

Make sure you are following the steps in this article for setting up and using the Ring: https://www.samsung.com/uk/support/mobile-devices/how-to-use-the-samsung-galaxy-ring/

If you are still unable to use the features, we recommend submitting an error report using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can also have the Ring serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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realaud
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Galaxy Ring
Have you, in fact, contacted support?
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VaalGaal
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Galaxy Ring
By chat several times, by phone I will today. This was the very last suggestion they offered
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realaud
Honored Contributor
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Galaxy Ring

I only ask that because it has been known that some users "try everything" *except* for the suggested "contact support".

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VaalGaal
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Galaxy Ring
Everything tried was suggested by contact support
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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy Ring

Hello, Welcome to the Community. We understand how upsetting it is to be able to use the features of the ring.

Make sure you are following the steps in this article for setting up and using the Ring: https://www.samsung.com/uk/support/mobile-devices/how-to-use-the-samsung-galaxy-ring/

If you are still unable to use the features, we recommend submitting an error report using these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can also have the Ring serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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