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Bixby Voice Not Working

(Topic created: 07-07-2017 11:52 AM)
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usernXeOrnHbDb
Constellation
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Galaxy S Phones

Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button).  I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.

I also deleted the Cache Partition but it didn't work.  After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home.  I was able to retrain my voice and I was Happy.  The next day the Bixby Voice Activation stopped working again.  

Samsung, when will this be fixed.  This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.

Please provide me with an answer to a workaround or when will the update fixing this problem be out?  You have known for weeks that others have the same problem!

 

I have attached a screen shot when you try to train my voice when starting Bixby.

 

Thank you

Doug

 

Processes already tried but Have Not Resolved Issue:

The Bixby Voice App was the current app when it stopped working 3 weeks ago

I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)

Cleared Cache Bixby Home and Voice

Deleted Data Bixby Home and Voice

Deleted Cache Partition

231 Replies
Arellano13
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Galaxy S Phones

I'm signed up for the beta program yet when I hold down the Bixby button, nothing pops up. I have everything up to date and even the dictation feature works when I'm texting someone. When I say "hi Bixby" it just takes me to Bixby where all the cards are. Any help?

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Dannyb
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Galaxy S Phones

I'm having the same issue.

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users5NkkQFCgP
Constellation
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Galaxy S Phones

The same thing is happening to me and I'm not too sure why Smiley Sad

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Ethans-mommy
Constellation
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Galaxy S Phones

I am having the same issue. Even when I hit the bixby button the symbol does not pop up.

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TheSean
Nebula
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Galaxy S Phones

Hey guys, just to be sure, did you get a notification saying that you were part of the beta? 

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userrWiTmvxlXR
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Galaxy S Phones

Yes i revived the email but i have the same issue i even set my voice recognition but nothing happenS

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JPhrost
Asteroid
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Galaxy S Phones

When you open bixby home is there a 3rd icon on the top? There is a new bixby icon when Bixby voice is installed correctly. Check for updates in Samsung apps. Also mine didn't show up until late last night.

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Blexo09
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Galaxy S Phones

Same happening to me. Updates are done. When press bixby voice up in corner it takes me back to last screen I was on. Frustrating. 

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user9fmspUVxbM
Constellation
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Galaxy S Phones

This is not working..Ive tried everything

 

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user9fmspUVxbM
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Galaxy S Phones

Uninstall updates it will work after that