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08-04-2017 04:55 AM (Last edited 05-26-2020 11:38 AM by MsBri1 ) in
Galaxy S PhonesSamsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button). I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.
I also deleted the Cache Partition but it didn't work. After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home. I was able to retrain my voice and I was Happy. The next day the Bixby Voice Activation stopped working again.
Samsung, when will this be fixed. This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.
Please provide me with an answer to a workaround or when will the update fixing this problem be out? You have known for weeks that others have the same problem!
I have attached a screen shot when you try to train my voice when starting Bixby.
Thank you
Doug
Processes already tried but Have Not Resolved Issue:
The Bixby Voice App was the current app when it stopped working 3 weeks ago
I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)
Cleared Cache Bixby Home and Voice
Deleted Data Bixby Home and Voice
Deleted Cache Partition
Solved! Go to Solution.
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07-07-2017 08:52 AM (Last edited 05-26-2020 11:34 AM by MsBri1 ) in
Galaxy S PhonesI'm signed up for the beta program yet when I hold down the Bixby button, nothing pops up. I have everything up to date and even the dictation feature works when I'm texting someone. When I say "hi Bixby" it just takes me to Bixby where all the cards are. Any help?
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07-07-2017 09:42 AM in
Galaxy S PhonesI'm having the same issue.
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07-07-2017 11:45 AM in
Galaxy S PhonesThe same thing is happening to me and I'm not too sure why
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07-07-2017 03:42 PM in
Galaxy S PhonesI am having the same issue. Even when I hit the bixby button the symbol does not pop up.
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07-07-2017 10:23 AM in
Galaxy S PhonesHey guys, just to be sure, did you get a notification saying that you were part of the beta?
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07-07-2017 11:33 AM in
Galaxy S PhonesYes i revived the email but i have the same issue i even set my voice recognition but nothing happenS
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07-07-2017 11:35 AM in
Galaxy S PhonesWhen you open bixby home is there a 3rd icon on the top? There is a new bixby icon when Bixby voice is installed correctly. Check for updates in Samsung apps. Also mine didn't show up until late last night.
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07-07-2017 11:52 AM in
Galaxy S PhonesSame happening to me. Updates are done. When press bixby voice up in corner it takes me back to last screen I was on. Frustrating.
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07-08-2017 08:38 AM in
Galaxy S PhonesThis is not working..Ive tried everything
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07-08-2017 08:49 AM in
Galaxy S PhonesUninstall updates it will work after that