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Original topic:

Check charger connection

(Topic created on: 3/12/20 9:50 PM)
Adikay
Asteroid
Options
Galaxy S Phones

Out of nowhere' I started seeing the popup of check charger connection and the phone charges very slowly. Please provide a fix. Thank you.

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Are you using the original charger that came with the device?

-If no, I would recommend using an original Samsung Charger.

 

Do you experience these symptoms if you try to charge your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

 

Give this link a try to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

I would also recommend checking your charging port to make sure there isn't anything blocking the charging connections.

 

If you are still experiencing these symptoms after trying all the troubleshooting provided, I would recommend a service repair. We have 2 options available:

 

1. UbreakIfix- authorized walk-in service center

2. Ship in for service

 

If you wish to ship you device in for service can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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SamsungZell
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Have you tried using a different charging cable or charging box?


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Adikay
Asteroid
Options
Galaxy S Phones

Yes. 3 different ones.

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Are you using the original charger that came with the device?

-If no, I would recommend using an original Samsung Charger.

 

Do you experience these symptoms if you try to charge your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

 

Give this link a try to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

I would also recommend checking your charging port to make sure there isn't anything blocking the charging connections.

 

If you are still experiencing these symptoms after trying all the troubleshooting provided, I would recommend a service repair. We have 2 options available:

 

1. UbreakIfix- authorized walk-in service center

2. Ship in for service

 

If you wish to ship you device in for service can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userjXbXQIf673
Astronaut
Options
Galaxy S Phones

 it says easily identify 3rd party apps to remove while in safe mode. i see no way. please tell us how. ty.

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CharityWard
Astronaut
Options
Galaxy S Phones
I am having the same issue on my Samsung Galaxy S10 plus... this is the second time it's happened... I think I just blew in the port the last time and it started working... but I also remember my fast charging not being set... but I checked and it set this time... So I'm looking for an answer as well.
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Atthelake
Astronaut
Options
Galaxy S Phones
how do you check if fast charging is on? I am having this same issue, have changed cords, did the safe mode thing, checked the port etc.
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useromibqVNqzt
Astronaut
Options
Galaxy S Phones

Invariably, I find with my phones that it is the rather mundane problem where there is a build up of 'pocket lint' in the port.  This stops the charger making a good connection.  I find a strong light, magnifying glass, and a thin pin allows me to clear out a shicking amount of dust and detritus.  It can be quite embedded so tapping your phone on something hard is unlikely to dislodge it - you need to drag it out with the sharp end of your pin.   Or you could just get a new phone like 90% of people probably do!

userkdQ8CjmHG8
Constellation
Options
Galaxy S Phones

+ Absolutely agree with this.  

 

Many thanks @useromibqVNqzt 

 

Safe mode did nothing for my phone, and I had blown in the port, used contact cleaner etc, all with no results.  I couldn't really see with the magnifying glass, but I tried your idea with the pin and that did it!.  Started to bring up some lint and thought I'd done it.  Then I started scratching lightly with the pin on one side and noticed I wasn't getting the telltale feel/sound of metal on metal (or plastic) so I scraped a bit harder.  

 

The lint really started coming up then, in ridiculous amounts.  It was impacted right at the back which would have been hard to see with the magnifying glass anyway.  I had probably made it worse with the contact cleaner and repeatedly forcing the cable in there out of frustration!

 

Now works perfectly!  

 

Remember that you do have a charging port and you could damage some of the contacts, so don't go crazy - but I definitely think before you take the phone for repair, you should give it a good go with a pin first.

 

Best

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userY1Mzqpc203
Constellation
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Galaxy S Phones
my s10 plus only charges on type c chargers I can't use any usb type A to type c it doesn't work it says check your charger connection??
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