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Original topic:

Check charger connection

(Topic created: 11-04-2020 05:41 PM)
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Adikay
Asteroid
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Galaxy S Phones

Out of nowhere' I started seeing the popup of check charger connection and the phone charges very slowly. Please provide a fix. Thank you.

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MrZell
Black Hole
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Galaxy S Phones

Have you tried using a different charging cable or charging box?


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Adikay
Asteroid
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Galaxy S Phones

Yes. 3 different ones.

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Are you using the original charger that came with the device?

-If no, I would recommend using an original Samsung Charger.

 

Do you experience these symptoms if you try to charge your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

 

Give this link a try to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

I would also recommend checking your charging port to make sure there isn't anything blocking the charging connections. 

Lastly, you can try a factory reset, which will give the device a clean, fresh start. Be sure to back up everything you wish not to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html


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userjXbXQIf673
Constellation
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Galaxy S Phones

 it says easily identify 3rd party apps to remove while in safe mode. i see no way. please tell us how. ty.

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CharityWard
Astronaut
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Galaxy S Phones
I am having the same issue on my Samsung Galaxy S10 plus... this is the second time it's happened... I think I just blew in the port the last time and it started working... but I also remember my fast charging not being set... but I checked and it set this time... So I'm looking for an answer as well.
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Atthelake
Astronaut
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Galaxy S Phones
how do you check if fast charging is on? I am having this same issue, have changed cords, did the safe mode thing, checked the port etc.
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useromibqVNqzt
Astronaut
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Galaxy S Phones

Invariably, I find with my phones that it is the rather mundane problem where there is a build up of 'pocket lint' in the port.  This stops the charger making a good connection.  I find a strong light, magnifying glass, and a thin pin allows me to clear out a shicking amount of dust and detritus.  It can be quite embedded so tapping your phone on something hard is unlikely to dislodge it - you need to drag it out with the sharp end of your pin.   Or you could just get a new phone like 90% of people probably do!

userkdQ8CjmHG8
Constellation
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Galaxy S Phones

+ Absolutely agree with this.  

 

Many thanks @useromibqVNqzt 

 

Safe mode did nothing for my phone, and I had blown in the port, used contact cleaner etc, all with no results.  I couldn't really see with the magnifying glass, but I tried your idea with the pin and that did it!.  Started to bring up some lint and thought I'd done it.  Then I started scratching lightly with the pin on one side and noticed I wasn't getting the telltale feel/sound of metal on metal (or plastic) so I scraped a bit harder.  

 

The lint really started coming up then, in ridiculous amounts.  It was impacted right at the back which would have been hard to see with the magnifying glass anyway.  I had probably made it worse with the contact cleaner and repeatedly forcing the cable in there out of frustration!

 

Now works perfectly!  

 

Remember that you do have a charging port and you could damage some of the contacts, so don't go crazy - but I definitely think before you take the phone for repair, you should give it a good go with a pin first.

 

Best

userY1Mzqpc203
Constellation
Options
Galaxy S Phones
my s10 plus only charges on type c chargers I can't use any usb type A to type c it doesn't work it says check your charger connection??