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02-27-2024 01:25 PM in
Galaxy S PhonesSolved! Go to Solution.
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02-28-2024 10:00 AM in
Galaxy S PhonesAll the options for fast and super fast charging or selected on. And I double checked any 3rd party apps that could be causing a problem.
I've done it all. I am so frustrated.
My phone dies so fast. Even starts dropping in battery percentage while I use it while it's plugged in. Absolutely ridiculous.
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03-01-2024 09:07 PM in
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05-07-2024 11:45 AM in
Galaxy S PhonesHello all, thanks for reaching out.
We understand the concern of the phone not fast charging. There are some steps that may help.
1. Make sure the phone and the apps are fully updated.
2. Test the phone with a different charger.
3. Test the phone in Safe Mode to determine if there is a 3rd-party app causing the slow charging. https://www.samsung.com/us/support/answer/ANS00062983/
4. Factory reset the phone. Be sure to back up the data first. https://www.samsung.com/us/support/answer/ANS00062029/
We also recommend submitting an error report through the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
If you are still experiencing the slow charging, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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