Galaxy S10 mobile hotspot stopped working properly

[TacoMaster63]

Hi. Recently my Samsung Galaxy s10 hotspot stopped working properly. I can connect devices to my phone's hotspot, but they all get an exclamation mark over the wifi symbol. And on apple devices, it says no internet connection in the settings. 

If there's anything I can change to fix it, please let me know. I have cleared cache through recovery mode, I have restarted the phone, I have turned airplane mode on and off, I have tried 5ghz and 2.4, all with no success.

Thanks guys!

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[TacoMaster63]

I can try

[TacoMaster63]

But that's just a feature that turns hotspot on for other Samsung devices signed in with your Samsung account

[Samsung_Moderator · Accepted solution]

Hello, thank you for your feedback. I understand how frustrating this situation must be for you. If you are having trouble with the Mobile Hotspot feature on your phone it could be a problem with your carrier or your mobile data connection. 

You could try to fix the issue by performing a software update or by doing a factory reset. I am including a link to a guide with some helpful troubleshooting steps https://www.samsung.com/us/support/troubleshooting/TSG01001245/.

If you are still having trouble connecting to the mobile hotspot we recommend reaching out to your service provider or having the phone evaluated by a certified technician. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[TacoMaster63]

Thank you!! My parents are on the same mobile plan as me, and there hotspots we're just working yesterday.