Solved: Galaxy S10 mobile hotspot stopped working properly - Samsung Community

TacoMaster63 · ‎12-11-2022

Hi. Recently my Samsung Galaxy s10 hotspot stopped working properly. I can connect devices to my phone's hotspot, but they all get an exclamation mark over the wifi symbol. And on apple devices, it says no internet connection in the settings.

If there's anything I can change to fix it, please let me know. I have cleared cache through recovery mode, I have restarted the phone, I have turned airplane mode on and off, I have tried 5ghz and 2.4, all with no success.

Thanks guys!

Samsung_Moderator · ‎12-12-2022

Hello, thank you for your feedback. I understand how frustrating this situation must be for you. If you are having trouble with the Mobile Hotspot feature on your phone it could be a problem with your carrier or your mobile data connection.

You could try to fix the issue by performing a software update or by doing a factory reset. I am including a link to a guide with some helpful troubleshooting steps https://www.samsung.com/us/support/troubleshooting/TSG01001245/.

If you are still having trouble connecting to the mobile hotspot we recommend reaching out to your service provider or having the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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LongHiker · ‎12-11-2022

@TacoMaster63 In your screenshot, Mobile Hotspot is turned off. Have you tried turning it on?

TacoMaster63 · ‎12-11-2022

Yes, I turned it off for now to save battery.

TacoMaster63 · ‎12-11-2022

I can turn it on a send a picture from my iPad too

TacoMaster63 · ‎12-11-2022

This is my ipad mini 5. And I've tried on multiple other devices too. And yes, hotspot is switched on

KennewickMan · ‎12-11-2022

Check with your service provider and make sure your account and plan didn't lose your mobile Hotspot add-on, for whatever reason.

TacoMaster63 · ‎12-11-2022

I share a plan with my parents and they can still use the hotspot. As a matter of fact, they're using it right now. Lol

TheyKnownTee · ‎12-11-2022

What did you do to your hotspot🤣🤣😂

TacoMaster63 · ‎12-11-2022

I just started trash talking it 🤣🤣

Maybe not the best idea?

KennewickMan · ‎12-11-2022

Tried turning off auto Hotspot?

Original topic:

Galaxy S10 mobile hotspot stopped working properly

1 Solution