My receiver speaker during calls is muffled which forces me to use speakerphone. I tried restarting the phone resetting settings back to factory checked all the volume controls everything is normal are full blast yet I can barely hear the caller. Any suggestions how to fix?
There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can reach out to our customer service team directly at 1-800-726-7864 for further assistance with being set up for service.
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