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08-17-2020 06:26 AM in
Galaxy S PhonesWhen ever the proximity sensor is covered or my hand is waved over it, my phone turns on! How do I get that to stop?
Solved! Go to Solution.
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08-23-2020 07:39 AM in
Galaxy S PhonesProblem solved!
"Settings" to "Accessability" to "Interaction and dexterity" to "Easy screen turn on". Turned off. Have no idea how it got turned on, just glad I found it.
Went to Samsung tech support. Carl in the Philippines was looking for something else and once we got to Accessability, it just jumped out at me.
Kind of surprised that 4 people here were of no help. Oh well.
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08-17-2020 06:44 AM in
Galaxy S PhonesHope that helps!
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Let me know if this helped by :white_heavy_check_mark: "Accept as solution"
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08-17-2020 06:53 AM in
Galaxy S PhonesThere is no "keep screen turned off" option under "Display" on my S8.
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08-18-2020 03:28 PM in
Galaxy S PhonesGive this a try: go to settings > display > accidental protection and make sure it's turned on
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08-20-2020 10:21 AM in
Galaxy S PhonesThanks for your response. Tried that, and just tried it again and it doesn't change anything whether it's turned on or off. Nothing I've tried has changed anything at all. The proximity sensor stays on and when it gets covered by a pocket or a hand swipe the screen turns on and then off again after 5 seconds unless it's swiped and unlocked.
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08-20-2020 11:03 AM in
Galaxy S PhonesHave you tried clearing the cache partition on your phone?
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
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08-21-2020 07:28 AM in
Galaxy S PhonesThanks for the help. I've tried this before and repeated it just now. No change, proximity sensor stays on even though the phone is turned off.
Is there a reset I should use?
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08-23-2020 07:39 AM in
Galaxy S PhonesProblem solved!
"Settings" to "Accessability" to "Interaction and dexterity" to "Easy screen turn on". Turned off. Have no idea how it got turned on, just glad I found it.
Went to Samsung tech support. Carl in the Philippines was looking for something else and once we got to Accessability, it just jumped out at me.
Kind of surprised that 4 people here were of no help. Oh well.