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Original topic:

Settings have all changed after updating. My screen is all black and white, no colors what so ever.

(Topic created: 04-06-2020 09:01 PM)
userKYLowNNZ5s
Astronaut
Options
Galaxy S Phones

After my S10 updated and backed up, all my settings have been changed.  No colors, my keyboard has also changed and I can't even change it back.  This is crazy...  Don't tell me I have to reset it to factory settings. 

1 Solution


Accepted Solutions
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

There are a few thing you can try:

 

1. Do you have a theme on your device?

-If yes, I would recommend trying a default theme to see if you still experience these symptoms.

 

2. Do you have a third party launcher on your device?

-If yes, I would recommend trying the stock launcher for your device.

 

3. Do you experience these symptoms if you test your device in safe mode?

-If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

-Give this link a try for steps to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

4. Have you tried wiping the cache partition on your device?

- The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

-Give these steps a try to wipe the cache partition on your device: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

5. Check your wind down settings. Toggle them on and then back off to see if you still experience these symptoms.

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend factory resetting your device. Important: Please save any information you need prior to the factory reset because otherwise your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all.

-Give this link a try for steps to factory reset your device: https://www.samsung.com/us/support/answer/ANS00062029/

 

If you have completed all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a software reflash of your device. You can take your device to your local UbreakIfix or ship your device in for service.

 

If you wish to ship your device in for service can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

There are a few thing you can try:

 

1. Do you have a theme on your device?

-If yes, I would recommend trying a default theme to see if you still experience these symptoms.

 

2. Do you have a third party launcher on your device?

-If yes, I would recommend trying the stock launcher for your device.

 

3. Do you experience these symptoms if you test your device in safe mode?

-If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

-Give this link a try for steps to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

 

4. Have you tried wiping the cache partition on your device?

- The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

-Give these steps a try to wipe the cache partition on your device: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

5. Check your wind down settings. Toggle them on and then back off to see if you still experience these symptoms.

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend factory resetting your device. Important: Please save any information you need prior to the factory reset because otherwise your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all.

-Give this link a try for steps to factory reset your device: https://www.samsung.com/us/support/answer/ANS00062029/

 

If you have completed all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a software reflash of your device. You can take your device to your local UbreakIfix or ship your device in for service.

 

If you wish to ship your device in for service can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.