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Timer alarms go off continuously

(Topic created: 04-30-2024 09:38 AM)
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IEFBR14A
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Galaxy S Phones

Samsung Clock 12.2.15.12 installed on S20 FE.

 
Can't use countdown timer function. It continously sounds its alarm while running. The rest of the clock functions are working. 
 
TIA 
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adrianhandley7
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Have you try updating the application
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IEFBR14A
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Yes. Samsung shows that 12.2.15.12 is the current version.
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adrianhandley7
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All I can suggest doing is uninstall the application and reinstall it, and if any problems still happens then contact support
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Solution
SamsungRyder
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Hello, welcome to the Community, and thanks for reaching out. I can see how annoying it is for your timer to have alarms going off constantly while counting down. As @adrianhandley7 suggested, an uninstallation and reinstallation may help, in addition to clearing the app's cache (handy guide for that here: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....)

If it continues to go off after this, you can try a factory reset. Make sure to back up everything you wish not to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html