S22 Ultra gets hot and battery drains quickly

[AuntieWeeda]

Does anyone else have this issue? It started after the last update. I had Samsung trouble shoot through Samsung Tutor and was told it needed a new battery, yet this site's battery diagnostic tool says the battery is normal. The techs have also pushed trading this phone in for a S24 BUT I would still have to pay off the balance due AND finance the new phone.

I don't feel like I am getting a straight answer about what is really wrong with my phone. 

[DakVlk]

Any suggestion for a fix?

[Samsung_Moderator · Accepted solution]

Hey there! I can certainly understand how concerning it is when your phone gets hot and the battery is draining quickly. 

I found these troubleshooting steps that may help with the battery drain (https://www.samsung.com/us/support/troubleshoot/TSG10001538/).

You can also try clearing the cache partition of the phone.

1. Turn off the device.
2. Press and hold the Volume Up key, then press and hold the Side key.
3. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
4. Press the Volume down key several times to highlight wipe cache partition.
5. Press Side key to select.
6. Press the Volume down key to highlight yes, them and press the Side key to select.
7. When the wipe cache partition is complete, Reboot system now is highlighted.
8. Press the Side key to restart the device.

As far as the device getting hot, if the device is getting too hot to the touch I would suggest having a certified technician take a look at it just in case!

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.