My device keeps saying my wifi password is incorrect eventhough it's correct! My device is the only one that doing this. All other devices are working just fine with the same wifi password. Help?
Hey there! Welcome to the Community, and thanks for reaching out on this matter.
As @FowlChoke posted, ensure you are only typing the correct characters for the password. To narrow down the cause further, try logging out and forgetting the network on one of your other devices, try logging back in with that same password you are using to see. If it logs in fine, then we can proceed to troubleshooting steps for the device on-hand. Otherwise, you may need to find or correct the password via resetting.
For troubleshooting, you can try a network reset on the device. Settings > General Management > Reset > Reset network settings > Reset settings > tap one more time to confirm Reset settings
You can also do some light cleaning on the device to improve behavior, with a device cache clear. This won't affect files on your device: - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
If after this you are still not able to log in with the correct password, it may be the result of a third-party application causing unusual behavior on the device. You can check this using the guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062029/
If the device is still unable to connect to the Wi-Fi for credentials-related reasons, it may be time to give a factory reset a try. This guide will walk you through it, and back up everything beforehand: https://www.samsung.com/us/support/answer/ANS00062029/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
Hey there! Welcome to the Community, and thanks for reaching out on this matter.
As @FowlChoke posted, ensure you are only typing the correct characters for the password. To narrow down the cause further, try logging out and forgetting the network on one of your other devices, try logging back in with that same password you are using to see. If it logs in fine, then we can proceed to troubleshooting steps for the device on-hand. Otherwise, you may need to find or correct the password via resetting.
For troubleshooting, you can try a network reset on the device. Settings > General Management > Reset > Reset network settings > Reset settings > tap one more time to confirm Reset settings
You can also do some light cleaning on the device to improve behavior, with a device cache clear. This won't affect files on your device: - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
If after this you are still not able to log in with the correct password, it may be the result of a third-party application causing unusual behavior on the device. You can check this using the guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062029/
If the device is still unable to connect to the Wi-Fi for credentials-related reasons, it may be time to give a factory reset a try. This guide will walk you through it, and back up everything beforehand: https://www.samsung.com/us/support/answer/ANS00062029/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
