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Original topic:

Fingerprint scanner never works

(Topic created: 10-15-2021 12:43 AM)
mercebele
Astronaut
Options
Galaxy S21
The fingerprint scanner on the Samsung 21+ **bleep**! It never reads my print

1 Solution


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Solution
Je655
Red Giant
Options
Galaxy S21
How many fingerprints do you have registered? I add two fingerprints each for two fingers (4 total). You can check your added fingerprints and add new ones here,
Device settings>biometrics and security>fingerprints

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4 Replies
Solution
Je655
Red Giant
Options
Galaxy S21
How many fingerprints do you have registered? I add two fingerprints each for two fingers (4 total). You can check your added fingerprints and add new ones here,
Device settings>biometrics and security>fingerprints

View solution in context

Mayze
Comet
Options
Galaxy S21
I'd say delete it and start over. If you work a lot with your hands and maybe wear down your finger pads (I had this happen working a UPS-style job) I would say try turning up your touch sensitivity
MrJell_Lee
Supernova
Options
Galaxy S21

it is also important to keep the sensor area clean.

Also, some have reported that protective glass CAN hinder the performance although I've never experienced issue.

If resetting the fingerprint or other suggestions don't help. then submit error report to Samsung Members app after reproducing the issue.

cchat9000
Galaxy
Options
Galaxy S21
Use mine all the time and it works great. Did you have a aftermarket screen protector on?
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