Music just starts playing

[userZgPKIR3Ny5]

I think it has been since the most recent update that I get awaken every night at 10pm by music playing on my phone. Last night it had commercials. The alarms are not on and I don't use Spotify, only Amazon music from library.  Any idea what would cause the media ouput to start by itself?

 

[realaud]

Sounds like you may have some type of adware/malware. Did it start after you downloaded a particular app? See what happens if you uninstall the last app(s) you installed.

If you cant figure out how to get rid of it, at least put your phone on DND or sleep mode when you go to bed.

[SamsungRyder · Accepted solution]

Hello, thanks for reaching out about this, and welcome to the Community. As @realaud said, this is almost always the result of a third-party application. To confirm this, use Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If you are still experiencing this, then the best course of action is to back up everything you wish not to lose and perform a factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html