Original topic:

Phone does not make any notification sounds

(Topic created: 03-22-2024 07:14 AM)
1432 Views
iisai
Cosmic Ray
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Galaxy S21

In the last 24 hours, my phone (Galaxy S21 5G) has stopped making notification sounds.  I get the notifications, and it vibrates briefly, but there are no sounds with the notification.  I've checked all the obvious things including: 

  • Verified the phone is not on mute or vibrate, and the volume is up to max on Ringtone, Media, Notifications, and System
  • Checked that there are no App settings that mute or lower the volume
  • Do Not Disturb is not on
  • Separate app sound is off
  • I'm updated to the latest Android version (Software version = G991U1UES8EWG3)
  • I've restarted the phone
  • I've reset all the Settings to default
  • I've cleared the cache and data for the app I need most (Opsgenie)
  • The speakers on the phone work (media sounds play)

Another odd thing is that when I go to Settings > Sounds and vibration > Notifications where you can select the sound, nothing plays when I select different sounds. It does work on Settings > Sounds and Vibrations > Ringtone.  I've restarted the phone in Safe Mode, and this behavior is unchanged.

When I go to Volume settings, and adjust the volume on the different types of sound, Ringtone and Media always play when the volume slider is adjusted.  Notifications will play once, if I change it's volume after Ringtone or Media, but then stop for all future adjustments until I adjust Ringtone or Media again.  System never makes any sound.

I'm specifically concerned about the app Opsgenie, since I need to hear on-call alerts for work, but none of the app notifications are making any sounds.

Jontero12
Constellation
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Galaxy S21

I Had same issue, but found solution in my case. i Have samsung watch and there is setting in wear app settings -> notification -> disable phone notification. That was enable, i disable that and now my message sounds work.

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Members_uuNVeTz
Constellation
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Galaxy S21

Worked for me.

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DarrenGraham
Constellation
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Galaxy S21

My S21 has started the same issue recently. Very frustrating. Hoping there's a fix.

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userJzohFgkILc
Constellation
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Galaxy S21

Not sure if anyone is still having this issue, but it started for me after the last update. I tried going into the Notifications setting and changed the Notification sound and still had the issue. Just fixed it though in case this helps anyone else.

Go to Notifications>App Notifications>Messages. For some reason the Alerts was set to Silent so no matter how much I adjusted the other settings it overrode it. I changed to Allow sound and Vibration ad it instantly started working.

iisai
Cosmic Ray
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Galaxy S21
Mine is still happening sporadically. None of the proposed remedies ha e fixed it permanently. I do think there's some process that is silently crashing somewhere, so even if whatever it is gets reset and occasionally allows notification noises, it's not reliable.

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Cincinnasti
Constellation
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Galaxy S21

I've been having this exact same issue for months... Even the guy at the phone repair store couldn't figure it out and thought it was probably a software issue that would be fixed in a coming update. 2 updates later and I still can't hear any notifications. Someone please help 😭

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Shiloh615
Constellation
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Galaxy S21
Any other fixes yet? My BT is off and still no notification sounds after trying all other options. Ring sounds work ironically. This is VERY frustrating.
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bill-e
Cosmic Samsung Care Ambassador
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Galaxy S21

Just checking.  Do you have a Samsung Smart Watch and is Wear->Watch Settings->Notifications->Show Phone Notifications on Watch->Show alerts even when phone is in use? 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
JoyceG
Constellation
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Galaxy S21

This worked for me!! Thank you. Problem solved. Samsung Galaxy Note S10+. I bought this phone new Feb 2020 and never had a problem with it before this. I've been searching for weeks now trying to solve this problem. There are two blue tooth devices attached: Galaxy and hearing aids.

Problem solved for me! There were a couple of settings in Wear watch settings that I changed.

Joyce G

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iisai
Cosmic Ray
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Galaxy S21
Could you specify what you did that fixed it?
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