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08-06-2022 05:26 AM (Last edited 02-11-2024 05:26 PM by SamsungChelsea ) in
Galaxy S21Whole albums and photos missing after update on August 6th
Solved! Go to Solution.
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08-06-2022 05:37 AM in
Galaxy S21Did you check your Gallery trash?
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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08-06-2022 03:04 PM in
Galaxy S21- Mark as New
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08-15-2022 11:53 AM in
Galaxy S21I am very sorry to hear you lost your photos and albums in Gallery after an update, and can understand the concern and frustration. Like @bill-e said, check your Gallery trash. You should also check any cloud-based services they may have been backed up to. There's an entire guide on options to recover these photos here: https://www.samsung.com/uk/support/mobile-devices/how-can-i-recover-deleted-photo/