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Original topic:

Photos and albums missing after update

(Topic created: 08-15-2022 11:53 AM)
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userrRwKjNBlGl
Constellation
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Galaxy S21

Whole albums and photos missing after update on August 6th

3 Replies
bill-e
Cosmic Samsung Care Ambassador
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Galaxy S21

Did you check your Gallery trash? 

 

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Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Diaboyos
Honored Contributor
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Galaxy S21
One of the reasons I empty my phone of everything I don't want to lose before an update.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

I am very sorry to hear you lost your photos and albums in Gallery after an update, and can understand the concern and frustration. Like @bill-e said, check your Gallery trash. You should also check any cloud-based services they may have been backed up to. There's an entire guide on options to recover these photos here: https://www.samsung.com/uk/support/mobile-devices/how-can-i-recover-deleted-photo/