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Original topic:

Receiving video through text as a blurry image and audio file

(Topic created: 02-10-2023 09:30 AM)
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NewtoS21
Asteroid
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‎02-02-2023 07:34 AM (Last edited ‎02-11-2024 06:38 PM by Samsung Moderator ) in 

Galaxy S21

I have had this used phone for 2 months. I am not able to receive videos via Samsung Message or Google Messages app. They come through as a blurry fingernail image and the accompanying audio. I AM able to receive the same video via Facebook Messenger. This is coming from other Androids as well as Apple products. 

The sim card came from my old Apple phone. I returned the sim card to the apple and turned off the messaging then returned the sim card to the S21. No luck. I then performed a factory reset. No luck. The android sender is on an older phone and created the video via the camera app (not through the text camera app). I searched and found a couple instances of this in the past 2 years but no solution. 

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NewtoS21
Asteroid
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‎02-10-2023 04:21 AM in 

Galaxy S21

~Update on this query:

I am able to send myself a video that I shot, receive it and view it clearly (no lag or pixilation).

I sent this exact video via messenger (as suggested above) to an iphone 12 and the received video was pixilated and lagged.

I had a Samsung S21 Ultra send me video with the same result as above (thumbnail and audio file.)

I have called the provider, Xfinity, and have twice been instructed to do a factory restore and that is all they can suggest.

Is there a trusted Android diagnostic app or store that can test? 

Why am I able to view my own video via text, but no one else? 

 

 

 
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bill-e
Cosmic Samsung Care Ambassador
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‎02-10-2023 09:30 AM in 

Galaxy S21

If you're using your phone to send the text to yourself it is not going out over the network.  I can do the same thing and not get any compression. 

 
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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