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‎10-19-2021 08:20 AM (Last edited ‎10-19-2021 01:50 PM by SamsungJoJo ) in
Galaxy S21Why are videos freezing on the galaxy ultra 21 plus? I have tried everything and everything freezes mid video on all my apps.
Solved! Go to Solution.
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‎10-19-2021 08:30 AM in
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‎10-19-2021 08:32 AM in
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‎10-19-2021 02:05 PM in
Galaxy S21Hello there!
I see that you recently updated your device. I would recommend wiping the system cache partition since you are experiencing some issues after the update. Doing this step is good to do after an update and safe to do.
The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.
- Turn off the device.
- Press and hold the Volume Up key and the Side key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Side key to select.
- Press the Volume down key to highlight Yes, then press the Side key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Side key to restart the device.
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‎10-19-2021 04:56 PM in
Galaxy S21I was also having this same issue since the update. I just tried your suggestion. I really hope it works because it was driving me crazy
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‎10-19-2021 05:04 PM in
Galaxy S21Hello!
I hope the steps I provided help with your concerns. Keep me posted on the outcome. 🙂
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‎10-20-2021 02:00 AM in
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‎10-20-2021 07:14 AM (Last edited ‎10-20-2021 08:31 AM by SamsungRei ) in
Galaxy S21I understand how frustratng this is. Thank you for reaching out. Here are some things to assist with freezing and crashing on a device: https://www.samsung.com/us/support/troubleshooting/TSG01001416/
It sounds like a software reflash may be the next step if the troubleshooting provided doesn't resolve your symptoms. Please know that you will have to back up all of your data prior to the software reflash. We have a couple of options available:
1.UbreakIfix-Authorized walk-in service center for Samsung: https://www.samsung.com/us/support/ubreakifix
2. Ship your device in for service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: http://bit.ly/2JH2rq2
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎10-20-2021 05:00 AM (Last edited ‎10-20-2021 05:01 AM ) in
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‎10-20-2021 06:45 AM in
Galaxy S21