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Original topic:

Black screen Powerpoint

(Topic created: 08-16-2023 02:09 AM)
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bb15
Asteroid
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Galaxy S22

20230812_223017.jpgScreenshot_20230812_223349_PowerPoint.jpg20230811_213452_copy_1195x2124.jpg20230811_213413_copy_1195x2124.jpg                               

I have a brand new Galaxy S22. All the updates that needed to be done have been done. Android 13. Samsung OneUI 5.1. When I start Powerpoint in presentation mode, the screen goes black. The navigation buttons will remain visible, but the dia is NOT presented.  Also when I use PowerPoint via a HDMI cable on the TV in deX mode, I have the same problem. When I stream Powerpoint via a Chromecast in presenting mode, the screen on the TV turns white. Clicking the "blank (or black) screen" button does not make the black screen go away. Is this a bug, or can Powerpoint not handle the hardware? Please a solution Very annoying, because I just bought this (expensive) phone to use this function for work

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22

Do you happen to have subtitles enabled? 

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bb15
Asteroid
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Galaxy S22

Hi, Thanks for your reaction! I searched in the settings of my telephone. At 'accessibility' I can found 'live subtitles ', but that is turned off. Still not working.. I like to hear from you for more suggestions..

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bb15
Asteroid
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Galaxy S22

Hi, Thanks for your reaction! I searched in the settings of my telephone. At 'accessibility' I can found 'live subtitles ', but that is turned off. Still not working.. I like to hear from you for more suggestions..

VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Are you located in the US?
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bb15
Asteroid
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Galaxy S22

No, I am in the Netherlands..

Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S22
Is dit de site die u zoekt?
Dit is de Samsung Community voor Nederland. Zij kunnen sneller en met betrouwbaardere informatie helpen. 🙂

https://eu.community.samsung.com/t5/nederlands/ct-p/nl?page=1&tab=setting:samsung.featured_topics