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Brand new S22 Ultra Camera Flickering

(Topic created: 04-29-2022 06:16 PM)
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KeanuCheese
Cosmic Ray
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Galaxy S22

*edit: I returned the phone to AT&T and got a different one. The new phone has the exact same problem, so it's definitely a bug of some kind. Any video recorded on 9x16 60fps has this flicker indoors. I've posted an example of the flicker below. My Note 20 and my brothers normal S22 do not flicker like this using the same settings in the same light condition, so it's definitely not just the lights.

https://imgur.com/a/cVjt4Kp

 

The camera on my new S22 ultra flickers really bad when I set the framerate higher than 30fps. It happens with any indoor lighting. I understand cameras and LED lights do not get along well, but my note 20 could capture video just fine 1080p@60fps without any image flickering under the same lighting conditions.

The camera is pretty much unusable in its current state. I really hope Samsung engineers have a software update incoming to fix this issue. It's completely unacceptable for a flagship phone to have such a glaring issue at launch. Did Samsung not test the camera indoors?

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Thank you for reaching out. I understand your concern with your Samsung Galaxy S22 Ultra camera not functioning as expected. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. Give this link a try to test your device in Safe Mode: 

https://www.samsung.com/us/support/answer/ANS00062983/

 

Next step I would recommend is to reset your camera settings. This takes your camera back to the default settings. Give this link a try for steps to reset camera settings :  https://www.samsung.com/za/support/mobile-devices/how-do-i-reset-the-camera-settings-on-my-samsung-g...

 

Another thing you can try is wiping cache partition. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. https://thedroidguy.com/wipe-cache-partition-galaxy-s22-1166388 

The final step in troubleshooting the flickering concern would be to do a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/ 

 

If the flickering persists after completing all troubleshooting, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.  I do apologize for any inconvenience. 

 

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10 Replies
groovymomma
Cosmic Ray
Options
Galaxy S22
I don't have any problems with mine. Check YouTube, they have everything there. Check out sakitech, he's got videos on everything Samsung. Hope you figure it out. 😊
floydvoid
Comet
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Galaxy S22
yep, same problem with mine. I have to leave it on 30fps if taking video at night and it's awful video quality. if I set it to anything higher than 30 it's not even usable and a complete waste of time trying. my camera works decent if I don't zoom it in at all, but as soon as I try it goes grainy and blur becomes very apparent in every shot.
PaperStation
Supernova
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Galaxy S22
It would be helpful if you shared an example of the flickering video. Is it similar to this?
https://twitter.com/wtfbubble/status/1517604698685120515?t=ZiTyJlaNORch9iI9BkJJPA&s=19
KeanuCheese
Cosmic Ray
Options
Galaxy S22
Here is an example of the flicker. Happened with both s22 ultras I tested. Brothers regular s22 does not have this flickering under the same lighting condition with the same settings.

https://imgur.com/gallery/cVjt4Kp
PaperStation
Supernova
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Galaxy S22
yeah thanks for sharing, that looks similar to the one I posted in the subway

Interesting I get a slight flickering as well on 9:16 when I pan around indoors.
userKtdsmRaqxJ
Constellation
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Galaxy S22

My issues I am having is when recording I'll get black waves going across my screen but doesn't effect the playback. There's a lot of glitches with this phone.

KeanuCheese
Cosmic Ray
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Galaxy S22
With your S22 ultra can you test it on video mode fhd 9x16 60fps and let me know what your results are indoors? I'm wondering if there are different versions of the camera sensor.
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KeanuCheese
Cosmic Ray
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Galaxy S22
I found a few more forum threads with people discussing this same issue, so this is a known thing. I'd be curious to know if this is an issue Samsung has acknowledged and if a fix is being worked on.

https://forum.xda-developers.com/t/video-flickering-at-60fps.4435051/

https://forum.xda-developers.com/t/is-it-normal-that-my-camera-flickers-on-videos-when-the-lighting-...
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Thank you for reaching out. I understand your concern with your Samsung Galaxy S22 Ultra camera not functioning as expected. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. Give this link a try to test your device in Safe Mode: 

https://www.samsung.com/us/support/answer/ANS00062983/

 

Next step I would recommend is to reset your camera settings. This takes your camera back to the default settings. Give this link a try for steps to reset camera settings :  https://www.samsung.com/za/support/mobile-devices/how-do-i-reset-the-camera-settings-on-my-samsung-g...

 

Another thing you can try is wiping cache partition. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. https://thedroidguy.com/wipe-cache-partition-galaxy-s22-1166388 

The final step in troubleshooting the flickering concern would be to do a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/ 

 

If the flickering persists after completing all troubleshooting, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.  I do apologize for any inconvenience.