Solved! Go to Solution.
I apologize for the frustration with this! I can definitely understand the concern with the Galaxy S22 sound being distorted. I realize this has to be a huge inconvenience for people. I would recommend customers try some of the basic troubleshooting steps, to see if they may remedy the situation.
- I have also heard taking the sim out of the tray and replacing it and putting it back in, has been resolving it for some.
Some of this may not cover specific steps on distorted sound, but I feel this will help remedy some of the same concerns. If this does not help I recommend letting a service technician have a look. Or if you just purchased the phone contact the retailer to see what the return/replacement options are.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
It happened to me when flying. I had the phone in my pocket for 5 hours and as soon as I get it to call to pick me up, the phone did not work. Loudspeaker crackling, ear speaker with almost no sound, I had to use my bluetooth headset. I even reset to Factory and continued with the problem. I turned it off for a few hours and it started working again well. In the second flight happened the same but I did not turn off since I wanted to see if it went back to normal by itself. After a few hours, crackling sound continued. Not even pressing the screen made it work well. Then, I reset it and work well again, as if it starts working bad when something happens (change in temperature), and when conditions go back to normal, you need to reset it to work again. Seems a software issue in my case because not even pushing the screen worked. Here is a video of my problem:
Not sure I can afford to return it even if I wanted to since I'm not home. [sigh]
Hoping restarts will help. But it's not looking good so far.
So I was in Cuba when i heard that cracking audio issue and when i landed i experienced the same issue. I just missed the return window by 3 days and now I am mad since i was out country, I could not replace it
What should I do ? I dopped a grand on this phone and I have to get it repaired ?
Pre-ordered Samsung Galaxy s22 and now having speaker issues. I was out of country and missed my return window with 3 days over. They are refusing to help and want me to send my $1000 phone in for repair and i am supposed to walk around without a phone like its 1996. No courtesy and no kindness. "policy" is everything. This will be the last Samsung phone I will buy ! many are faced with the same crappy Quality Assurance and having exact same issue
What happened to you Samsung ?