Sometimes administrators will set what type of lock you can have on your device, so long as you have your company e-mail on your device. Check with your system administrator and see if any such lock outs are enabled on your work e-mail account.
Thank you soo munch @usermzeJaY3BsM !! Removing the work profile fixes the issue you we're absolutely correct some policy set by my work admins that is not allowing me to enable face unlock. And here my small brian cells stressing over it N thinking my phone is broken.
