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Original topic:

Galaxy S22 Ultra Face Unlock Greyed out and not working. Why?

(Topic created: 09-10-2022 06:55 AM)
hiss
Asteroid
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Galaxy S22
It will not let me click face Unlock for some reason. Any help?
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S22

@hiss Do you have the camera disabled in the Quick panel?

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hiss
Asteroid
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Galaxy S22
I'm not sure. How would I check?
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S22

@hiss Swipe down twice to fully open the Quick panel. Look for the icon labeled Camera access. If it is gray, you have turned it off. 

To use face recognition, you need to turn it on. 

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aakashchugh
Constellation
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Galaxy S22

@hiss any update on this facing same issue on my newly purchaged s22 ultra. @LongHiker camera is turned on.

 

 
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Solution
usermzeJaY3BsM
Supernova
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Galaxy S22
Sometimes administrators will set what type of lock you can have on your device, so long as you have your company e-mail on your device. Check with your system administrator and see if any such lock outs are enabled on your work e-mail account.
aakashchugh
Constellation
Options
Galaxy S22

Thank you soo munch @usermzeJaY3BsM !! Removing the work profile fixes the issue you we're absolutely correct some policy set by my work admins that is not allowing me to enable face unlock. And here my small brian cells stressing over it N thinking my phone is broken.

 

 
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