Until the last couple of updates I had no problems. Now suddenly, my phone will automatically connect to any internet connection that I have hooked up to,...except my own.
I have tried everything!!
I've restarted my phone(numerous times), I've dropped the network and reinstalled with no luck.
Does anyone have any suggestions??
Tech support wants me to reprogram my network? But if I do that I lose a lot of functions.
Hey, Diana; Thank you for sharing this concern with us. There have been a lot of great suggestions in this thread on how to get your device to connect to your Network automatically. I know you have tried many different solutions for this concern. If you have already tried going to the Network settings and forgetting the Wi-Fi connection, then reconnecting to it. If the device is still not connecting automatically, I would recommend trying the troubleshooting steps here at this link: http://www.samsung.com/us/support/troubleshooting/TSG01001559/#basic-wi-fi-troubleshooting-on-a-phon... These are general troubleshooting steps for connection issues, but they can still help with your specific symptom. If the troubleshooting doesn't help, you can the device evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
Try restarting your network hardware (cable modem, router, etc.) This does not appear to be a problem with your phone, as it connects to the other networks it remembers, so it may be your network hardware causing the issue.
Why is my internet not connecting automatically? If your device keeps disconnecting from your WiFi or doesn't automatically connect when in range, it may be due to other issues, like a poor network connection. Using your device too far from your router or keeping your mobile device in Airplane mode may also be stopping it from auto-joining WiFi.
Hey, Diana; Thank you for sharing this concern with us. There have been a lot of great suggestions in this thread on how to get your device to connect to your Network automatically. I know you have tried many different solutions for this concern. If you have already tried going to the Network settings and forgetting the Wi-Fi connection, then reconnecting to it. If the device is still not connecting automatically, I would recommend trying the troubleshooting steps here at this link: http://www.samsung.com/us/support/troubleshooting/TSG01001559/#basic-wi-fi-troubleshooting-on-a-phon... These are general troubleshooting steps for connection issues, but they can still help with your specific symptom. If the troubleshooting doesn't help, you can the device evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
