Hello, We understand how frustrating it is for the phone to randomly restart itself.
I would try wiping the cache partition on your device and see if that helps any.
- Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press the Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device.
If the symptoms still persist, a factory reset would be recommended at this point, before doing this step make sure your device is fully backed up, so you won't lose any important data. https://www.samsung.com/us/support/answer/ANS00062029/
If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
My Zfold2 has restarted every night for the past several nights. This means I have to set a backup alarm & is really frustrating AND anupdates. I do not have auto-restart on. I've done all the troubleshooting and diagnostics but it's no use. I suspect this may be tied to the most recent update.
This is insane my phone continues to do this but I do not see any samsung employees addressing this with us. As I don't have auto restart on either and it randomly locks up and restarts out of the blue I really don't want to switch to iphone but if this the best android has to offer that's not ok for a 1300 dollar phone.
