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Original topic:

S22 Ultra keeps automatically restarting

(Topic created: 09-19-2022 09:54 AM)
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Cosmic Ray
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Galaxy S22

Does anyone know why my S22 Ultra keep restarting by itself? And how can I fix this?

15 Replies
Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S22

Hello, We understand how frustrating it is for the phone to randomly restart itself. 

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

If those steps didn't help, try testing the device in safe mode to see if a third-party app may be causing this to occur. https://www.samsung.com/us/support/answer/ANS00062983/ 

If the symptoms still persist, a factory reset would be recommended at this point, before doing this step make sure your device is fully backed up, so you won't lose any important data. https://www.samsung.com/us/support/answer/ANS00062029/ 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 


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MochaVex
Supernova
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Galaxy S22
Hey, friends! Not sure how many people with S23s and S22s still get the 'restart' issue on One UI 5.1, but I've narrowed the issue down to a memory leak. I noticed right as my phone locks up and freezes, my RAM / memory was nearly 100% used up.. which is impossible with the apps I normally use. All I did was open system settings and my phone crashed. Hopefully we see a fix soon.

Send Samsung bug reports right after this happens!
iNTRoVRT
Cosmic Ray
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Galaxy S22
How did you find this out?
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MochaVex
Supernova
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Galaxy S22
I happened to barely head over to device care to see my memory reading nearly max of the 12GB. Which is absurd when I had no apps open at all, and nothing was shown to be running
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Tidbitty
Supernova
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Galaxy S22
What apps do you normally use? Often I check apps when the last time they were updated. If an app hasn't been updated after 2 major updates I always look for alternatives and remove them. Apps like these can and do often introduce bugs to new devices.
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KnightRiderRalph
Samsung Care Ambassador
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Galaxy S22
My RAM never gets that high and it still restarts. Most of my restarts also happen overnight when the phones not even in use. Auto optimization off.
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