Original topic:

S22 Ultra overheated overnight, burned hand

(Topic created: 03-27-2024 04:12 PM)
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user1GFCAZLlQV
Constellation
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Galaxy S22

Has anyone been having issues with overheating phones!? My phone has been overheating lately and last night I dozed off with it laying on my hand and it **bleep**g burned me!!! 

 
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4 Replies
Bowerjeff
Cosmic Ray
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Galaxy S22
what phone did this!?
user1GFCAZLlQV
Constellation
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Galaxy S22
S22 Ultra
Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook (http://m.me/samsungsupport) or Twitter Support (http://bit.ly/2pTYDc7) teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat (https://www.samsung.com/us/support/?chat=auto) team. 

You are also welcome to private message us directly: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

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casparlee2004
Cosmic Ray
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Galaxy S22
Yikes! That is NOT good. I'd start charging it in a safe place, with the case off (if you use one) and away from any direct contact with people or skin. As for the burn, do NOT try to pop the blister unless a doctor tells you to, and I would recommend letting them do it. Hope you heal well!