JUMP TO SOLUTION Solved

Original topic:

1x camera spots and lines. Dead after 11 days

(Topic created: 10-17-2023 12:53 AM)
590 Views
userDWmCfJq3tB
Constellation
Options
Galaxy S23

image


image

So my 1x camera just out of the blue turned out like this after owning it brand new for 11 days. All the other .6x, 3x, 10x, work, but the 1x is like this. Was using it just fine earlier the same day. I looked on online and adjusted settings and all the tips and tricks with in the app to possibly fix the issues. Zero scratches or cracks on the lens as well as I put clean clear lens covers over them. Is the sensor itself damaged? Been a galaxy user for years and never had camera issues. 
0 Likes
Reply
3 Replies
user_ams007
Samsung Care Ambassador
Options
Galaxy S23
I am sorry to hear that you are experiencing problems with your camera on your device, Try resetting the camera app by clearing the cache and data from the camera application, if that doesn't help the next step is to Run the Samsung Members diagnostic testing Tools to verify that the camera sensor is not damaged in any wayScreenshot_20231003_024614_Settings.jpg
0 Likes
Reply
Solution
userDWmCfJq3tB
Constellation
Options
Galaxy S23

Update: camera sensor was . All cameras replaced under factory phone warranty.

0 Likes
Reply
userDWmCfJq3tB
Constellation
Options
Galaxy S23
Update #2: cameras were replaced but the same issue still exists. Waiting on another camera unit and will go from there.
0 Likes
Reply