userDWmCfJq3tB
Asteroid
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‎10-02-2023 07:13 PM in
Galaxy S23So my 1x camera just out of the blue turned out like this after owning it brand new for 11 days. All the other .6x, 3x, 10x, work, but the 1x is like this. Was using it just fine earlier the same day. I looked on online and adjusted settings and all the tips and tricks with in the app to possibly fix the issues. Zero scratches or cracks on the lens as well as I put clean clear lens covers over them. Is the sensor itself damaged? Been a galaxy user for years and never had camera issues.
Solved! Go to Solution.
3 Replies
user_ams007
Planetary Samsung Care Ambassador
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‎10-02-2023 11:45 PM (Last edited ‎10-02-2023 11:46 PM ) in
Galaxy S23
I am sorry to hear that you are experiencing problems with your camera on your device, Try resetting the camera app by clearing the cache and data from the camera application, if that doesn't help the next step is to Run the Samsung Members diagnostic testing Tools to verify that the camera sensor is not damaged in any way
Solution
userDWmCfJq3tB
Asteroid
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‎10-17-2023
12:53 AM
(Last edited
‎11-03-2023
04:51 PM
by
SamsungAl
) in
Update: camera sensor was . All cameras replaced under factory phone warranty.
userDWmCfJq3tB
Asteroid
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‎10-20-2023 10:12 PM in
Galaxy S23
Update #2: cameras were replaced but the same issue still exists. Waiting on another camera unit and will go from there.
![](/skins/images/132D4D74483A71DC7334C186AA790282/responsive_peak/images/icon_anonymous_message.png)