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Original topic:

Galaxy S23+ is not certified with Play Protect certification?

(Topic created: 08-06-2023 12:58 AM)
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Captured
Asteroid
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Galaxy S23

Hey,

I just got my new Samsung Galaxy s23+ and noticed that my device is not certified with Play Protect certification. Does anyone know a fix for this? 

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RyanBeattie
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Galaxy S23

Australia, contacted samsung. They said to return phone to store. So pretty much they have no clue what's happening. Tried to blame Google play store.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@RyanBeattie That's kind of strange. Someone might have an answer on the Australian Samsung Community, as users here (including myself) offer very limited knowledge about international models or the policies of companies outside those in the United States. If you purchased the device a day ago, I'm sure the place you bought it from would be concerned about your problem.

https://r1.community.samsung.com/t5/australia/ct-p/au?page=1&tab=recent_topics

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Captured
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Galaxy S23

I am based in NZ, contacted Samsung they want me to send it to a repair specialist. Not sure what they can do since it seems like a software issue so might be wasting my time. Not sure if a new device would fix this issue too. Happy to wait if there is a fix coming soon. 

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Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@Captured Please message one of the higher ranked individuals here, or one of the "Member Stars." They will be more than happy to help you out and may know more of a region-specific reason that might be causing this.

https://r1.community.samsung.com/t5/kudos/kudosleaderboardpage/category-id/au-community/timerange/on...

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RyanBeattie
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Galaxy S23

Have made a post. No current thread regarding the issue on the Australia page. Plenty of talk regarding the firmware updates etc in other countries

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@RyanBeattie You could try messaging one of the individuals with a star by their name. https://r1.community.samsung.com/t5/kudos/kudosleaderboardpage/category-id/au-community/timerange/on...

I most likely just saw some of these individuals in Seoul for Unpacked 2023, and they are all very knowledgeable and willing to help.

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