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Health app on phone not showing all my sleep info

(Topic created: 11-07-2023 11:14 AM)
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lizzy64
Astronaut
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Galaxy S23
The Health app on my Galaxy s23 isn't showing all my sleep info. It only shows the sleep time and sleep consistency sections. Both the Health app on my Watch 6 and the Sleep Tile on the Watch 6 shows all the sleep info correctly so the Watch 6 is tracking my sleep accurately. It just won't display all my sleep info in the Health app on my phone. At first this was happening intermittently, & now it does it consistently. I don't know if this is a bug or some other problem

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S23

Hello lizzy64,
Thank you so much for posting and welcome to the Samsung Community. I understand the health app is not showing all of your sleep information anymore. Please verify that your sync options are on. 
1. Go to Samsung Health app 
2. Tap more options
3. Select Settings
4. Click on Sync with Samsung account and then tap with switch at the top of the screen. 
5. Click Sync now to sync immediately. 

Also, make sure that your watch doesn't have modes restricting the sync. Power saving mode, airplane mode and watch only mode may interfere with sync. 

Ensure that your Bluetooth connection is on and connected to the correct watch and desired phone. 

Verify that your smartwatch and Samsung Health app are up-to-date. 

Attempt to uninstall and reinstall your Samsung Health app. 

Unpair your watch and reset it. If you reset, all personal information will be erased form your watch. 

If none of the above work please allow  a service technician have a look. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S23

Hello lizzy64,
Thank you so much for posting and welcome to the Samsung Community. I understand the health app is not showing all of your sleep information anymore. Please verify that your sync options are on. 
1. Go to Samsung Health app 
2. Tap more options
3. Select Settings
4. Click on Sync with Samsung account and then tap with switch at the top of the screen. 
5. Click Sync now to sync immediately. 

Also, make sure that your watch doesn't have modes restricting the sync. Power saving mode, airplane mode and watch only mode may interfere with sync. 

Ensure that your Bluetooth connection is on and connected to the correct watch and desired phone. 

Verify that your smartwatch and Samsung Health app are up-to-date. 

Attempt to uninstall and reinstall your Samsung Health app. 

Unpair your watch and reset it. If you reset, all personal information will be erased form your watch. 

If none of the above work please allow  a service technician have a look. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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