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11-07-2023 11:14 AM (Last edited 11-07-2023 11:19 AM ) in
Galaxy S23Solved! Go to Solution.
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11-09-2023 02:12 PM (Last edited 04-09-2024 09:57 AM by SamsungRei ) in
Galaxy S23Hello lizzy64,
Thank you so much for posting and welcome to the Samsung Community. I understand the health app is not showing all of your sleep information anymore. Please verify that your sync options are on.
1. Go to Samsung Health app
2. Tap more options
3. Select Settings
4. Click on Sync with Samsung account and then tap with switch at the top of the screen.
5. Click Sync now to sync immediately.
Also, make sure that your watch doesn't have modes restricting the sync. Power saving mode, airplane mode and watch only mode may interfere with sync.
Ensure that your Bluetooth connection is on and connected to the correct watch and desired phone.
Verify that your smartwatch and Samsung Health app are up-to-date.
Attempt to uninstall and reinstall your Samsung Health app.
Unpair your watch and reset it. If you reset, all personal information will be erased form your watch.
If none of the above work please allow a service technician have a look. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html