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Original topic:

My S23 Ultra is blocked by Samsung

(Topic created: 05-18-2024 05:42 AM)
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Members_Oc2VN5f
Constellation
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Galaxy S23

hello, i am new here. I bought Samsung S23 Ultra from a guy on Facebook about 50m months ago and registered it on my Metro by Tmobile network, used it for 2 months without any problem then while traveling in Mexico my phone stopped working and i got a warning from Samsung that my phone is either stolen, unpaid, lost etc. Phone became totally dysfunctional. I went to phone repair and one guy made it work but barely, it kept resetting and was hard to use. When i got back to US i hard reset it and it doesnt work animore showing the same warning as before. Called Samsung twice but they just gave my lip service. Tried local repair shops but nobody is willing to help. Checked IMEI many times and every time my phone came out clean, not stolen not unpaid not locked. I should be able to find out original carrier by IMEI number but i could not find it. Very frustrated

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Solution
JBTechfanatic
Black Hole
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Galaxy S23
When this happens, unfortunately, there is nothing you can do. The phone is now worthless for you.
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23
7 months ago Samsung started blocking gray market phones that were imported to Mexico. Sounds like your guy on Facebook may have acquired the phone that way.

The S23 Ultra was released about 16 months ago. So if you bought this 50 months ago, it is not a legit S23 Ultra.
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JML518
Asteroid
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Galaxy S23
Try a new SIM card from provider . Don't use eSIM.
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