Solved: Concerns about my phone? - Samsung Community

AltN8 · 2 weeks ago

https://play.google.com/store/apps/details?id=com.sec.android.gallery3d

SamsungModerator1 · 2 weeks ago

Hello AltN8, Welcome to the Community. We understand how upsetting it is when you are experiencing concerns with your phone.

Recommended troubleshooting for app concerns such as the ones you have posted include:

1. Clear the cache partition

- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

2. Test the phone in Safe Mode https://www.samsung.com/us/support/answer/ANS10003495/

3. Factory reset https://www.samsung.com/us/support/answer/ANS00062029/

If these steps do not help, service is recommended.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or you can set up a ship-in service ticket here: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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meself · 2 weeks ago

Having looked in store last updated Oct 2024 think 15th anyway I saw nothing about requirements i.e android version etc you see in other apps

AltN8 · 2 weeks ago

I added the description page.
(Also, this isn't the only app that says this) smh.

meself · 2 weeks ago

Seems your getting issues on many apps try clearing cache in galactic store and do a soft reset

hackedgalaxyagain · 2 weeks ago

Been going through this for a year multiple Samsung's and Motorola's and even one iPhone

AltN8 · 2 weeks ago

Members Diagnosis says

my Wi-Fi doesn't work, while I'm on Wi-Fi?

GaryB82 · 2 weeks ago

If restarting doesn't resolve this issue I would suggest contacting a service center to have it checked
https://www.samsung.com/us/support/service/locations/

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AltN8 · 2 weeks ago

They never respond, or they say they can't see anything wrong. It's a joke. The way Samsung Support has handled these S23 problems tells me they know exactly what's going on and their avoiding it.

Dan2023 · 2 weeks ago

I would think that your wifi security might be blocking the test application from running.

AltN8 · 2 weeks ago

Original topic:

Concerns about my phone?

1 Solution