S23 ultra speakers not working even when i connect to external Bluetooth al

[payus123]

My phone speakers and mic just stopped working suddenly , I've restarted multiple times , reset to factory settings,  tested in safe mode , ran the diagnostic app , still no luck. Please has anything been having same issue, my android version is 14 with 0ne Ui 6.1

[SamsungModerator1 · Accepted solution]

Hello, thank you for your feedback. I understand your concerns with your speaker and microphone not working properly on your device. I know that you have stated that you completed some troubleshooting steps but here are two links with some additional steps to help with the issue: 

http://www.samsung.com/us/support/troubleshoot/TSG10001652/

http://www.samsung.com/us/support/troubleshooting/TSG01001255/

If your microphone and speaker is still not working properly after completing the steps then we would recommend that you visit a Samsung walk-in service center or you can schedule a repair service online.