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Original topic:

S23 ultra speakers not working even when i connect to external Bluetooth al

(Topic created: Friday)
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payus123
Constellation
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Galaxy S23

My phone speakers and mic just stopped working suddenly , I've restarted multiple times , reset to factory settings,  tested in safe mode , ran the diagnostic app , still no luck. Please has anything been having same issue, my android version is 14 with 0ne Ui 6.1

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, thank you for your feedback. I understand your concerns with your speaker and microphone not working properly on your device. I know that you have stated that you completed some troubleshooting steps but here are two links with some additional steps to help with the issue: 

 

http://www.samsung.com/us/support/troubleshoot/TSG10001652/

http://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

If your microphone and speaker is still not working properly after completing the steps then we would recommend that you visit a Samsung walk-in service center or you can schedule a repair service online.